Cancellation & Refund Policy
At Swaastik Fit India Enterprises®, our mission is to ensure 100% satisfaction with your medical-grade water ionization equipment[cite: 14]. Due to the specialized and hygienic nature of drinking water and electrolysis hardware, all order cancellations, returns, and refunds are governed by the transparent policies outlined below.
1. Order Cancellation Policy
1.1 Cancellation Prior to Dispatch
Orders for alkaline water ionizers, filtration cartridges, and accessories may be cancelled free of charge within 24 hours of placement or before the item has been dispatched from our Ghaziabad fulfillment facility (whichever is earlier)[cite: 14].
1.2 Cancellation Post Dispatch
Once an order has been picked up by our logistics courier partner, cancellations cannot be processed directly via the website. If you choose to refuse delivery at your doorstep, actual two-way transit courier charges may be deducted from the eligible refund amount.
2. 7-Day Replacement Policy (Damaged or Defective Items)
Because water ionizers are precision health equipment with internal water pathways, we offer a strict 7-Day Free Replacement Policy under the following conditions:
- Product received in a physically damaged condition during shipping.
- Hardware failure or manufacturing defect detected during initial White-Glove installation by our authorized technician.
- Missing accessories, wrong model, or incorrect filter variants delivered compared to your invoice.
3. Non-Returnable & Non-Refundable Items
The following items and conditions are strictly non-returnable and non-refundable:
- Machines that have already been plumbed, connected to water, and operated without technical fault (due to hygiene regulations).
- Consumable internal filters (such as activated carbon filters and UF membranes) once the vacuum seal is broken.
- Any machine showing physical damage, alteration, tampering, or attempts at unauthorized repair by local third-party plumbers.
- Products returned without their original serial number sticker, user manual, hoses, valves, and retail packaging.
4. Refund Processing & Timelines (Razorpay Compliant)
Once an approved return or pre-dispatch cancellation request is verified by our quality inspection team:
Refunds are credited directly to the original payment source (Credit/Debit Card, Net Banking, or UPI) via Razorpay within 5 to 7 business days.
Refunds will be processed via NEFT/IMPS bank transfer to the customer’s verified bank account within 7 business days of approval.
Initiate a Return or Cancellation Request
To request an order cancellation or report a hardware defect, quote your Order ID and contact our support desk: